FAQs and Support

Here you can find the FAQs and support page about our games. For any inquiry you can also contact us via email: support@playkawaiigames.com. We read every, every message!

Why this game contains advertising?

We love kawaii games and this is our work, each game requires from 10 to 24 months of daily work of both of us. Even so, we decided to make them available for free, and have advertising as main source of income. If you don’t like advertising, you can remove it by in-app purchase.

How to remove advertising?

If you don’t like advertisings, you have the option to remove it by in-app purchase. You can find the “Remove Ads” button in the setting screen of the game; tap on that orange button and follow the instructions.

How can I share my purchases with my family?
  • If you are on an Apple device, you can share your contents with the members of your family trough Family Sharing if they have an Apple device too.

    If you haven’t set up Family Sharing yet, you can set it up following Apple instructions: https://support.apple.com/108380

    Then, if you haven’t turned on Purchase Sharing yet, you can turn it on following Apple instructions: https://support.apple.com/108774

    Once both Family Sharing and Purchase Sharing are set up, the family member(s) you shared the purchases with, can log-in on their account on their device and use the shared contents. If some shared purchase is still not available, they can go to the setting screen of the game and tap on the the “circular arrow” Restore Purchase button. Wait few seconds until the purchase is restored. After that, all the contents you shared should be unlocked.
    • If you are on an Android device, you can share your contents with the members of your Family trough Family Library if they have an Android device too.

      If you haven’t set up a Family group yet please follow Google instructions:
      https://support.google.com/googleplay/answer/7007852?

      Add the purchases you want to share to the Family Library by following Google instructions: https://support.google.com/googleplay/answer/7007852?
    • Please note that Google and Apple do not allow to use contents from the one platform on the other one, meaning that if you are on an Apple device, but your children, partner, or relatives have an Android device, you can not share your contents with them and vice-versa they can not share theirs with you.

      For this reason, you might want to download the contents directly from the platform you actually plan to use them on.

    For any questions you did not find on this support page, please drop us a line to: support@playkawaiigames.com

    error: © 2024 Giulia Olivares, all right reserved.